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CUSTOMER SUCCESS SPECIALIST

Apptega’s customer base is growing so fast and we need passionate Customer Success Specialists to help our customers have stellar experiences with Apptega’s software and mission. If you’re a quick learner and super-passionate about joining one of the fastest-growing companies in Atlanta in the exciting cybersecurity industry this is the career path for you!

COME GROW WITH US

Work with one of the most innovative and up and coming cybersecurity software companies in Atlanta. We are located at ATDC, Atlanta’s premiere high tech start-up center in Tech Square in midtown. Work with a seasoned team of entrepreneurs, sales leaders and enterprise security software veterans as we build a great company. Apptega is changing the world by helping companies of all sizes design, manage and report their cybersecurity programs. With the help of Apptega, our customers are gaining control over the chaos and uncovering where they need to harden their cybersecurity posture to meet today's modern threats.

JOIN APPTEGA TODAY

JOB DESCRIPTION
REQUIRED EXPERIENCE
OUR CULTURE
JOB DESCRIPTION

Do you have what it takes?

The Customer Success Specialist position will focus on delighting the core of our business – our customers! You’ll focus on driving customer adoption and retention through interactive customer engagements. You’ll be an integral part of Apptega’s Customer Success Team delivering positive outcomes for customers, documenting their experiences, and managing the support inbox.

Responsibilities of a CSS include, but are not limited to:

  • Support Apptega’s Manager of Customer Success in delivering positive outcomes for all customers
    • Document customer meeting notes in sales database (HubSpot)
    • Document and organize customer feedback
    • Assist with providing post-meeting deliverables to customers
  • Own customer relationships for a book of Apptega customers managing onboarding, quarterly business reviews and renewals
  • Become a product expert – understand the ins and outs of the application as well as the benefits of using them
    • Stay up to date on new product features - we’re always innovating our platform!
  • Support customer support tickets, responding to all inquiries in a timely manner
  • Collaborate with members of the post-sales support team (Sales, Operations, Development, etc.) to understand and problem-solve for unique account dynamics and objectives
  • Update our Knowledge Base accounting for new features and product updates
  • Manage time effectively to produce quality deliverables (e.g. emails, reports, PPT presentations, new feature documentation) that are client-ready, achieve the goals of the deliverable, and meet deadlines
  • Assess and prioritize tasks based on due dates, difficulty and resources/input required
REQUIRED EXPERIENCE

What We're Looking For

  • 1-2 Years’ experience serving customers
  • Marketing, Sales and/or SaaS Technology interest (or experience)
  • Attention to detail, sense of urgency, and passion for Customer Success
  • B.A./B.S. Degree required
  • Eligible to work in the United States
  • Experience with a CRM (not required)
  • Strong desire to learn and grow within a fast-paced business environment
  • Excellent verbal and written communication skills
  • Proven troubleshooting and problem-solving skills – able to work through complex issues
  • Flexibility, including the ability to adapt quickly to changing priorities
OUR CULTURE

Are you...

  • Passionate about delighting customers Will you go above and beyond to ensure they are satisfied and successful?
  • Able to work remotely or in-office as business dictates?
  • A self-starter and highly motivated with limited supervision?
  • Able to thrive in a fast-paced, entrepreneurial environment?
  • Inspiring and able light up the room with your energy and enthusiasm?
  • Able to react quickly to change and uncertainty?
  • Confident in taking initiative and making things happen without being micromanaged?
  • Hungry to make a meaningful difference every single day?
  • Someone that likes to have fun at work? Is culture is important to you?

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected basis, in accordance with applicable law. We are an Equal Opportunity Employer.